Award Winning Support

Enjoy an award winning and dedicated onboarding team and support network.

Nationwide Support Team

Our award winning customer support team is nationwide to give our customers an unrivalled service based in Sydney, Brisbane and Perth. Knowledge is power and our support team are experts in strata, property management software systems, bookkeeping and technology which means you have the very best experience to help you and your business no matter what the problem may be.

CSIA Certified Organisation.

Rockend and PropertyTree is a Customer Service Institute of Australia (CSIA) Certified Organisation. The Customer Service Institute of Australia is the leading customer service organisation. The CSIA assesses and certifies organisations to the International Customer Service Standard (ICSS) via its Certified Customer Service Organisations Program.

Leading Service Level Agreements

Responding quickly to our customer problems is top of our priority list at PropertyTree. To do this we offer a variety of channels for our customers to contact us through, by telephone, email or directly through the website live chat assistant. You query is logged chronologically in our help desk system to ensure equality of service. . (generally within one hour) according to our Service Level Agreements.

Workflow

Inspection Workflow

Automate the scheduling of routine inspections and notifications to owners and tenants.

House

Maintenance Workflow

The Maintenance Workflow allows you to manage the entire lifecycle from maintenance request through to creditor payment

Cloud

Online Access for your Clients

Owner Portal and Tenant Portal allow your clients to see information relevant to them.

Automated arrears-3

Automatic Arrears

Save time by allowing PropertyTree to automatically send out arrears notices based on configurable schedules.

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