Got a question about PropertyTree?

We've got the answers here.

Who is behind PropertyTree?

PropertyTree is developed by Rockend, the leading provider of property software in Australia and New Zealand with over 35 years of experience developing real estate management software solutions. Rockend (REST Professional, STRATA Master and fileSMART) supports over 4900 businesses who employ more than 25,000 property and strata management users.

What is the maximum number of properties I can manage?

There is no limit! You can add as many properties as you need.

How many users can access my company data?

You can invite an unlimited number of users to access your company portal. You may even invite auditors or any outsourced service providers to view your company information.

Do I need to buy any equipment?

No need to buy any additional servers, computers or equipment. PropertyTree is accessed simply via an internet browser using the current device you have.

How long do I have to sign up for?

There are no fixed term contracts with PropertyTree. Once you sign up, you use and pay for the service on a month by month basis.

How quickly can I be up and running?

Setup is quick and easy so you can be up and running within 48 hours!

What is the cloud and how do I access it?

Based on the "cloud" simply means that you can access PropertyTree from your internet browser, as opposed to a piece of software hosted on a local server at your office. It is much easier to set up, manage and use.

How secure is my data?

PropertyTree is hosted in partnership with Microsoft Azure, so you can rest assured that your data is safe with enterprise level security.

Does PropertyTree comply with legislation?

Yes, PropertyTree enables you to be compliant with legislation in Australia and New Zealand. Our team of business analysts and developers work to stay ahead of any legislative changes to ensure that your software is always up to date.

How often do you add cool new features?

PropertyTree is updated every month. As the software is online, you don’t need to do anything to access the latest version, it’s always up to date!

What happens if I have a question?

Not sure how to do something in PropertyTree? No worries! There are several ways to get the answers you need:

- An online knowledge base and help system with interactive videos and instructions.

- You can log a ticket with our support team directly from within PropertyTree. Our team will respond to your question by email or phone within two business hours.

- LiveChat is also available so you can talk to a support analyst instantly!

- Free online training is also available, so you can sign up for as many online webinars as you like!

What about my commercial properties and sales transactions?

Yes! PropertyTree also enables you to manage commercial properties and all transactions relating to sold properties.

What if I have more than one trust account?

No problem! PropertyTree caters for multiple trust accounts.

How do I sign up?

Signing up is quick and easy! Simply sign up for a FREE Demo and one of our expert PropertyTree consultants will contact you.

Support

Industry leading service & support

Enjoy a dedicated onboarding team and support network.

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